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Privacy policy

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Before accessing or using our Services, please read this policy and ensure that you fully understand our practices regarding your Personal Information. If you have fully read and understood this Privacy Policy and remain opposed to our practices, you must immediately leave and cease all use of our Services. If you have any questions or concerns regarding this policy, contact us at stephanie@superjeanne.com 

 

Introduction

Data Controller: User personal data is collected by SuperJeanne, as the data controller within the meaning of Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms. In the scope of our product development, consulting, and training activities, SuperJeanne processes information about you, some of which may identify you (“personal data”), through contact forms on the website. This privacy policy aims to inform you about how SuperJeanne collects and processes your Personal Data. This document may be subject to modification at any time, with updates notified directly on the SuperJeanne website or via email. It is your responsibility to regularly review the document to have the latest version. This document is drafted based on the General Data Protection Regulation (GDPR) and the Data Protection Act of January 6, 1978, as amended. Sources: https://www.cnil.fr/fr/reglement-europeen-protection-donnees https://www.cnil.fr/fr/la-loi-informatique-et-libertes 

 

Identification

SuperJeanne SARL RCS 905 003 422 Paris

SIRET: 905 003 422 00011

Headquarters: 15, rue des Halles 75001 Paris

Represented by Stéphanie Gauvin

Website: www.superjeanne.fr 

 

Personal Data That May Be Collected

The following personal information may be collected, stored, and used:

  • Name, First Name, Title;

  • Email address;

  • Mobile and/or landline phone number;

  • Information about your visits and use of the website superjeanne.fr including referring source, visit duration, pages viewed, and browsing paths;

  • Information about your browsing device (computer, smartphone, or tablet), including your IP address, geographic location, browser type and version, and operating system;

  • Information related to purchases, services used, or transactions made via our company, including, in addition to the aforementioned information, banking details for online payment;

  • Any other personal information you provide to us.

 

Use of Collected Personal Data

The collected personal information may be used for:

  • Administering our website;

  • Customizing our website;

  • Enabling your use of services offered on our website;

  • Providing purchased services on our site;

  • Providing administrative and contractual documents related to our service provision and training;

  • Undertaking necessary steps with your funding organization;

  • Issuing accounting documents such as invoices, payment requests, and reminders;

  • Handling complaints;

  • Improving the company’s quality procedures;

  • Responding to satisfaction surveys;

  • Gathering customer feedback;

  • Sending communications via email;

  • Making follow-up calls;

  • Responding to controls by professional training regulators and funders;

  • Managing newsletter subscriptions and/or email alerts;

  • Managing deliveries and order tracking;

  • Managing customer relationships: providing customer service accessible via mail, phone, email, or instant messaging chat for any questions or complaints;

  • Sending information about changes or developments in services;

  • Managing the exercise of your rights regarding your personal data;

  • Verifying compliance with applicable laws, contracts, and terms of use;

  • Sending information about our company and its activity;

  • Sending marketing, advertising, and promotional offers regarding products and services by postal mail, inserts, email, mobile notifications, on social networks, or any other means;

  • Managing personalized customer loyalty or commercial prospecting actions;

  • Creating commercial statistics;

  • Setting up promotional or event operations with commercial partners;

  • Storing information related to a form you have filled out on the Site;

  • Providing social media sharing tools;

  • Managing the platform and conducting internal technical operations for problem resolution, data analysis, testing, research, analysis, studies, and surveys;

  • Implementing security measures and combating fraud;

  • Measuring quality to ensure that content display is adapted to your device;

  • Accessing audiovisual and interactive content;

  • Establishing statistics and usage volumes of the various elements composing the Site (visited sections and content, paths) to improve the interest and ergonomics of services;

  • Enhancing customer/user knowledge for personalization purposes;

  • Other uses.

We may perform the following operations regarding the collected data: creation, consultation, modification, extraction, backup, restoration, deletion.

 

Disclosure of Collected Personal

Data We may disclose your personal information to any of our employees, directors, insurers, professional advisers, agents, suppliers, or subcontractors to the extent reasonably necessary for the purposes outlined in the article on data usage. We may be required to disclose your personal information:

  • To the extent required by law;

  • In the context of any ongoing or future legal proceedings;

  • To establish, exercise, or defend our legal rights;

  • To respond to controls by professional training regulators and funders.

 

Duration of Storage of Collected Data

Your personal data is kept for a duration compliant with legal provisions or proportionate to the purposes for which they were recorded. Unless there are legal or regulatory obligations requiring longer retention, they are kept for a period not exceeding thirty-six (36) months from their collection. In any case, SuperJeanne regularly reviews the information it holds. When their retention is no longer justified by legal, commercial, or account management requirements, or if you have exercised a right to modify or erase, SuperJeanne securely deletes this data.

 

Protection of personal data

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. We will store all the personal information you provide to us on secure servers (protected by passwords and firewalls). All electronic financial transactions made through our website will be protected by encryption technologies. You acknowledge that transmitting information over the internet is inherently insecure, and we cannot guarantee the security of your data sent over the internet.

 

Rights to access personal data

You have the following rights:

  • Right of access according to Article 15 of the GDPR

  • Right to rectification according to Article 16 of the GDPR

  • Right to erasure according to Article 17 of the GDPR

  • Right to restriction of processing according to Article 18 of the GDPR

  • Right to data portability according to Article 20 of the GDPR

  • Right to object according to Article 21 of the GDPR

To exercise your rights, you can make a request via email to the address: stephanie@superjeanne.com, providing proof of your identity. We may ask for additional information in relation to this request. We commit to responding to your request within a reasonable timeframe.

 

Third-party websites

Our website contains hypertext links to third-party websites and information about them. We have no control over these sites and are not responsible for their privacy policies or practices.

 

Cookies

A cookie is a small text file that a website, application, or other platform inserts into your computer, tablet, smartphone, or similar device, containing information about your browsing or usage, like a label that identifies your device. Cookies are necessary, for example, to facilitate navigation and to understand how users interact with platforms in order to improve them. They are also very useful for offering advertising according to user preferences and for other purposes. When you browse our site, information regarding your navigation may be temporarily stored, subject to your choices, on the hard drive of your terminal, while consulting an online service through your browsing software. Continuing your navigation on our site constitutes consent to the placement of cookies.

Types of cookies:

  • Strictly necessary (technical) cookies: These allow the user to navigate a website, platform, or application and use different options or services offered: traffic control, data identification or for login, access to restricted sections or content, memorization of elements composing an order, execution of the order purchase process, payment management, fraud control related to service security, use of security elements during browsing, request for registration or participation in an event, storage of content for video or audio broadcasting, implementation of dynamic content (e.g., an animation for loading text or an image), or sharing of content through social networks. Technical cookies, being strictly necessary, are downloaded by default when they enable the display of the platform or ensure a service requested by the user.

  • Functionality or customization cookies: These cookies remember information so that the user can access the service or platform with certain characteristics that may differentiate their experience from that of other users, such as language, the number of results to display when the user performs a search, the appearance or content of the service according to the user’s browser type, or the region from which they access the service, etc. Refusal of these cookies may result in slower website performance or inappropriate recommendations.

  • Analytics cookies: These determine the number of users, the sections visited on the platform, and how they interact with it in order to statistically measure and analyze how users use the platform or service, to introduce improvements based on the analysis of this usage data.

  • Behavioral advertising cookies: These store information about user behavior, obtained by continuous observation of their browsing habits, allowing the creation of a specific profile to display corresponding advertisements. These cookies enable the most efficient management possible of advertising spaces included by the publisher, either directly or in collaboration with third parties.

Managing cookies

The Internet browser can be configured to warn you before a cookie is installed. The browser can also be configured to refuse all types of cookies. Any cookie already installed on the computer can be deleted. Each browser must be configured separately to refuse cookies. If your browser is set not to accept cookies, please note that you may not be able to use all the features of our website. We cannot be held responsible for the non-functioning of certain parts of the site if you decide to delete or refuse to deposit cookies. Browser settings vary and are described in your browser’s help menu, allowing you to know how to change your cookie preferences.

Disabling or deleting Cookies

We indicate how to do this in the most popular browsers: ​

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