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Preamble

The Company encourages its customers to carefully read these General Terms and Conditions of Sale (hereinafter referred to as the “GTC”). The GTC apply to all services provided by the Company to its customers. The GTC are systematically communicated before any service order and must be accepted prior to any order. The customer is required to be familiar with the GTC before placing an order. The Company may modify these GTC at any time. It will systematically inform customers either by email or through internal communication (software, member area). In cases where the customer is a private individual and can justify it, the provisions of Article L121-84 of the Consumer Code apply. Data recorded in the Company’s computer system constitutes proof of transactions concluded with the customer.

 

Designations

Company: refers to SUPERJEANNE SARL whose registered office is located at 15 Rue des Halles - 75001 Paris and registered with the RCS of Paris under number 905 003 422. Client: refers to any individual or legal entity placing an order with the Company via its website or any other means. GTC: refers to these General Terms and Conditions of Sale. Order: refers to any order placed by the client to benefit from one of the Company’s services.

 

Objective

The following GTC detail the rights and obligations of the Company and its customer regarding the sale of services offered on the Company’s website. It is specified that certain services cannot be directly ordered via the Company’s website as they require prior quotation. Any service provided by the Company implies the unreserved acceptance of these GTC by the customer.

It is reminded that:

Specific sales terms related to a product development, consulting, or coaching service are included in the contractual documents of the corresponding file, namely the quotation signed by the customer and/or an annex contract. Specific sales terms related to a Workshop or Training action are included in the contractual documents of the corresponding file, namely the contract or training agreement.

 

Details of Services and Specific Conditions

The services covered by these GTC are those listed on the Site and/or in the Company’s commercial communications. Services are described on the corresponding pages within the Site and/or in the Company’s commercial communications. The specific conditions attached to each service are defined in these GTC. The Company cannot be held responsible for the inability to provide said services when the customer is not eligible. The services offered by SuperJeanne Company fall into 4 types:

  • Product Development: an individual quote is formulated for each project management request by a prospective client. If the quote is accepted by the client, it will be signed between SuperJeanne Company and the client.

  • Workshops and Training Actions: for individuals, the price of each offered training is indicated on the company’s website. For companies, an individual quote will be provided according to the service requirements. If the quote is accepted by the client, it will be signed between SuperJeanne Company and the client.

  • Consulting: an individual quote is formulated for each mission request by a prospective client. If the quote is accepted by the client, it will be signed between SuperJeanne Company and the client.

  • Coaching: the prices of the offered packages are indicated on the company’s website.

  • Other Services: any other service is governed by the GTC without specific provisions.

 

Specific Modalities for Professional Training Actions

For each training, SUPERJEANNE undertakes to provide a quote, a convention, or a contract to the client. The latter is required to return a completed, dated, and signed copy, with the mention “Agreed.”

The program, as well as the pedagogical methods, are presented to clients before the training.

The trainer will follow the training project, according to the objectives and announced methods.

However, the trainer will be able to make adjustments and adaptations if necessary.

The training’s educational resources, as well as an attendance certificate and an individual training certificate, will be provided to the client at the end of the training session.

 

Orders

The Order procedure is handled according to the services offered:

  • Product Development: The client can send a preliminary information request directly online using the contact form. The Order will be validated by signing the quote and/or contract between SuperJeanne Company and the client.

  • Workshops and Training Actions: The client can send a preliminary information request directly online using the contact form. The Order will be validated by signing the convention or training contract between SuperJeanne Company and the client. For training conditioned by obtaining funding, in case of refusal of the request or a partial funding agreement, if the client does not wish to pay for the training personally, the order will automatically be considered null, and no payment will be requested. If the client benefits from funding, the support agreement must be provided to the training organization SUPERJEANNE SARL before the training action begins.

  • Consulting: The client can send a preliminary information request directly online using the contact form. The Order will be validated by signing the quote and/or contract between SuperJeanne Company and the client.

  • Coaching: The client can send a preliminary information request directly online using the contact form. The Order will be validated by signing the corresponding package between SuperJeanne Company and the client.

 

Rates

For product development, consulting, and coaching services, prices are displayed in euros excluding taxes (ET). If the service is subject to VAT, it will be increased by the applicable VAT rate. For training actions, prices are displayed in euros including all taxes (TTC). The Company reserves the right to modify its rates at any time. It undertakes to invoice the services at the rate applicable at the time of their Order and according to the payment conditions previously defined.

 

Payment Terms

Payment terms are applied according to the services offered:

  • Product Development: Order payments are made by bank transfer according to the conditions stipulated in the validated quote and/or contract between SuperJeanne Company and the client.

  • Workshops and Training Actions: Order payments are made by bank transfer according to the conditions stipulated in the validated quote and/or contract between SuperJeanne Company and the client.

  • Consulting: Order payments are made by bank transfer according to the conditions stipulated in the validated quote and/or contract between SuperJeanne Company and the client.

  • Coaching: Order payments are made by bank transfer at the time of booking the service.

 

Late Payment

In case of total or partial non-payment of the ordered Service(s), the client must pay the Company a late penalty equal to 3 times the legal interest rate. The legal interest rate applied is the one in force on the day of the Order. This penalty is calculated on the total amount due including taxes and starts from the due date of the price without any prior formal notice being necessary. In addition to late penalties, any amount unpaid on its due date will automatically entail a fixed compensation of €50 for recovery costs (Art. L441-9, I, paragraph 5 and D441-5 of the Commercial Code). In the event of payment in installments, if the client does not respect the payment schedule, access to the entire services of the Company is blocked without any prior formal notice being necessary. If reminders for payment fail to settle the invoice within 45 days (after the invoice date), the Company will entrust its usual law firm with the collection, and these costs will then be invoiced to the client: • €50 for reminder costs and file transmission. • €150 for the order of injunction fees. • All bailiff costs necessary for debt collection.

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Resolutive Clause

If, within fifteen days following the implementation of the “Late Payment” clause, the Client has not settled the remaining amounts due, the sale will be automatically terminated and may entitle the Company to claim damages.

 

Provision of Services

The ordered service will be provided by the Company or any subcontracted partner selected by the Company for this purpose. The Company commits to deploying all human and material means to fulfill the service within the announced deadlines upon Order. However, it cannot be held responsible for service delays caused by faults or circumstances beyond its control.

 

Right of Withdrawal

The Client has a 14-day withdrawal period from the date of placing the Order. To exercise this right, the Client sends a registered letter of withdrawal to the Company (SuperJeanne - 15, rue des Halles - 75001 Paris): They will be refunded the full amount paid within 14 days after the Company receives the withdrawal declaration. The refund will be processed through the same payment method used for the purchase. However, if the service has already commenced upon the Company’s acknowledgment of the withdrawal, the value corresponding to the already provided service will be deducted from the refund.

 

Cancellation - Postponement

For all services offered by the Company, once the service has commenced, the Client is liable for the entire agreed-upon price. Any cancellation or postponement request initiated by the Client is addressed to the Company via a registered letter with acknowledgment of receipt. For Training and Coaching services, the absence of the participant in one or more sessions does not lead to a reduction in price, and the Client remains obliged to pay the entire agreed-upon price. For Training services, in case of a cancellation request made after the withdrawal period:

  • Less than seven (7) days before the scheduled start date of the training, 100% of the training price is due as cancellation fees and compensation;

  • Between seven (7) and twenty-one (21) days before the scheduled start date of the training, 50% of the training price is due as cancellation fees and compensation, as well as any expenses incurred by the Company for organizing the training (including but not limited to: booking a meeting room, travel expenses, etc.) on a pro-rata basis according to the number of registered participants for the same session.

  • More than twenty-one (21) days before the scheduled start date of the training, only the expenses incurred by the Company for organizing the training (including but not limited to: booking a meeting room, travel expenses, etc.) on a pro-rata basis according to the number of registered participants for the same session will be due.

For Training services, in case of a postponement request, the expenses incurred by the Company for organizing the training (including but not limited to: booking a meeting room, travel expenses, etc.) will be billed to the Client on a pro-rata basis according to the number of registered participants for the same session. The postponement is subject to the availability of new dates and the proper settlement of postponement fees and due invoices. The Company reserves the right to cancel or postpone Training and Coaching services if circumstances compel it to do so, despite all efforts. In such cases, the Company informs the Client by phone and subsequently by mail before the scheduled date, offering an option for rescheduling. If no rescheduling solution is available, the Company proceeds with canceling the session and reimburses the amounts advanced and related to these services.

 

Modifications

The Company reserves the right to modify its commercial materials, website, the offered services, the General Terms and Conditions, as well as any other constitutive element of the services provided by the Company. When placing an Order, the Client is subject to the provisions stated in the GTCs in force at the time of placing the Order.

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Responsibility

The Company cannot, under any circumstances, be held responsible for the unavailability, whether temporary or permanent, of the website. Although it employs all means to ensure continuous service, interruptions may occur at any time. Furthermore, the Company reserves the right, by voluntary action, to make the site unavailable to carry out any update, improvement, or maintenance operation. As previously mentioned herein, the Company cannot, in any case, be held responsible for service delivery delays due to reasons beyond its control, irrespective of its will, unforeseeable, irresistible, or for which fault cannot be attributed to it.

 

Intellectual Property

The trademark, logo, and graphic charter of the website are the exclusive property of the Company. Any diffusion, exploitation, representation, or reproduction, whether partial or total, without the express authorization of said Company, will expose the offender to civil and criminal proceedings. Training materials, in whatever form (paper, digital, electronic…), are protected by intellectual property and copyright. Their partial or total reproduction cannot be conducted without the express agreement of SUPERJEANNE SARL. The client commits not to use, transmit, or reproduce all or part of these documents.

 

Jurisdiction Clause

The law governing the General Terms and Conditions (GTC) is French law. Any dispute that may arise between the Company and a Client during the execution of these terms will undergo an attempt at amicable resolution. The Client is informed that they can resort to conventional mediation, either through the Consumer Mediation Commission provided for in Article L534-7 of the Consumer Code or through existing sectoral mediation bodies. They can also resort to any alternative dispute resolution method in case of a dispute. In the absence of an amicable settlement within one month following the emergence of the dispute, the courts of Paris will have sole jurisdiction to hear it, including in the case of multiple defendants, interim relief, or warranty appeals.

 

Pre-contractual Information

Before placing an order, the Client acknowledges having received, in a clear and understandable manner, the GTC and the information and details provided for in Articles L111-1 to L111-7 of the Consumer Code, including: the essential characteristics of the services; the price of the services; the date or deadline by which the Company undertakes to provide the service; information relating to the Company’s identity (postal, telephone, electronic contact details); information concerning legal and contractual guarantees and their implementation methods; the possibility of resorting to conventional mediation in case of a dispute; information regarding the right of withdrawal (deadline, terms of exercise). Placing an order on the website or by signing a contract, estimate, or any other document provided by the Company and signed by the Client implies adherence to and acceptance of the General Terms and Conditions (GTC). The Client cannot invoke a contradictory document.

Terms of sale

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